*Three Individual Positions - Lake City, Belltown and Float* Perform a wide variety of administrative duties relevant to the program needs of the agency. Maintain a high standard of professionalism, confidentiality and discretion while interacting with the clients, staff and visitors, and in the performance of duties. Manage multiple tasks in an organized manner in order to adhere to critical timelines. As a member of the Administrative Services team, participate in required team meetings and provide frequent cross team support and coverage as needed.
ESSENTIAL FUNCTIONS AND DUTIES
- Provide direct program support specifically related to assigned program services.
- Perform front office and reception duties by answering multiple telephone lines, routing calls, taking messages (voicemail, Email, etc.), scheduling prescriber appointments, client intakes, and providing relevant service/program information.
- Review clinical records for documentation completion and report results to the Program Managers and Clinicians.
- Process release of information (ROI) requests received (reviewing, photocopying, mailing, etc.)
- Scan documents into Electronic Health Records.
- Communicate significant client interactions and observations to appropriate treatment staff, and contribute other non-clerical skills as part of the treatment team.
- Schedule appointments and place reminder appointment calls for prescribers.
- Collect co-pay, medical coupons, and insurance information for distribution to the Business Office.
- Process and distribute incoming and outgoing mail and correspondence.
- Respond courteously to client and visitor requests, and assist in connecting them to the appropriate staff and services in an expeditious manner.
- Order and maintain office supplies and equipment (maintain supply inventory and prepare purchase requisitions, and work orders) as needed.
- Provide administrative support to clinical support staff and assist the Clinic Manager with special projects, with prior supervisory approval.
- Provide frequent backup to other Administrative Services team members in various locations as requested.
- Other related duties as assigned by supervisor or manager.
KEY WORK RELATIONSHIPS
Establishes and maintains positive, ethical, and professional working relationships with the Housing Operations team, Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals.
EDUCATION AND EXPERIENCE
- High school graduate or GED equivalent.
- Two or more years of progressively responsible administrative duties in a fast-paced environment.
- One or more years electronic recordkeeping experience.
- Avatar scheduling software experience a plus.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of general office practices and procedures.
- Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions.
- Strong knowledge of Microsoft office products (Word, Excel, and Outlook).
- Strong attention to detail.
- Ability to establish and maintain effective working relationships within a team.
- Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
- Ability to work effectively supporting a number of treatment teams.
- Ability to work independently with minimal supervision, and the ability to multi-task while dealing with unexpected deadlines.
- Maintenance of high standards for accuracy, productivity, and confidentiality.
CERTIFICATES, LICENSES & REGISTRATIONS
- Washington driver's license and insurable driving record required.
- Must pass a criminal background check.
While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in-person by voice. The individual in this position is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit; and stoop or kneel, and may need to lift 25 pounds on occasion. The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This position requires working at various properties and on a varied schedule.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.
Send letter of interest, resume and salary history to: Recruitment@Sound.Health