Medical Assistants - Adult Services *Cap Hill*


Medical assistants at Sound perform duties to assist our healthcare professionals in the examination and treatment of patients and family: conduct basic diagnostic tests, provide patient care coordination and education, and clinical/reception functions. They will also communicate with psychiatric/medical providers and team members about patients' medical conditions, including symptoms and results of diagnostic tests, as well as follow-up as directed by the provider.


  • Prepare paperwork and medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, request existing records and x-rays as necessary.

  • Prepare exam rooms for patient care, assuring that rooms are cleaned, organized and stocked before each patient visit.

  • Properly identify patients prior to rooming, performing procedures, injections, etc.

  • Prepare patient for examination by the provider. Observe and document the patient's physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse.

  • Perform procedures including ear irrigation, dressing changes, immunization administration, bladder scans, basic laboratory examinations, venipuncture, pregnancy testing, and throat cultures, as ordered by provider. Notify RN of orders that cannot be done by medical assistant.

  • Inform provider of test results. Follow clinic-specific procedures related to test follow-up and patient notification.

  • Assist during patient examination and procedures performed by health care professionals; monitor patient condition following procedures.

  • Monitor patient flow in clinic to assure efficient clinic operations.

  • Assist other Medical Assistants as necessary.

  • Assess and respond to prescription and pharmacy requests

  • Reconcile and generate patient medication lists.

  • Obtain preauthorization for medications and procedures.

  • Provide basic telephone screening and recognize emergent/urgent problems and direct to the nurse or physician.

  • Schedule new and return appointments, consultations and procedures including ancillary appointments and procedures.

  • Coordinate clerical patient care activities and/or specialized technical duties to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.

  • Transport lab specimens.

  • Complete and submit billing documents in a timely and complete manner.

  • Maintain infection control standards, including hand hygiene and appropriate use of personal protective attire

  • Demonstrate proficiency in use of scheduling and electronic medical record systems.

  • Comply with HIPAA/Confidentiality policies and procedures.

  • Perform all other functions as assigned by the Chief Medical Officer.

  • Understand, apply, synthesize and demonstrate recovery concepts in behavioral health.


  • Strong commitment to working with individuals with a mental illness/personal care need.

  • Ability to interview clients and take vital signs.

  • Excellent communication skills, both written and verbal.

  • Good problem-solving skills.

  • Willingness to work as a team member.

  • Ability to learn new tasks and skills quickly.

  • Ability to prioritize and manage multiple tasks effectively.

  • Ability to manage crises with professionalism.

  • Compliance with all applicable federal, state and county laws and regulations, Sound policies and procedures and all safety regulations.

  • Performance of job duties in accordance with OSHA and company-designated safety regulations.

  • Performance of other duties as assigned.


  • High school diploma or general education degree (GED) required. 

  • AA/AS in Behavioral Sciences preferred. 

  • Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; or equivalent education/experience.

  • Minimum 2 years' experience in human services or with special needs population required, if educational level is high school or GED. No experience required if educational level is AA or above.


This position has no supervisory responsibility.


Must be able to obtain a WA State Medical Assistant-Registered credential within the first 60 days of hire.  Individuals currently possessing a WA State Nursing Assistant-Certified, Nursing Assistant-Registered or Medical Assistant-Certified credential are preferred and will meet the requirement for a WA credential.  Must pass a criminal background check.  Must have WA state driver's license and insurable driving record as well as reliable transportation.


To successfully perform the essential duties of this position, an individual must be able to sit at a desk for four or more hours a day, and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage vendors, team members, clients and others over the phone and in-person by voice. Regular attendance is an essential function of the position. Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.


The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other Position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an ?at-will? basis.

Send letter of interest, resume and salary history to: Recruitment@Sound.Health