Support Staff - H.S. Level *Willows* (ON-CALL)


The Support Staff position is responsible for overnight and/or weekend monitoring of the facility for safety and security concerns, and providing non-clinical program support services for the residents.

The Support Staff provides information to facility management and other team members of observed resident activities which may potentially have a detrimental impact on safety and security.


  • Perform safety and security checks of entries, households, and common area every two hours. Monitor guest visiting in the common areas.
  • Responsible for completing assigned janitorial tasks.
  • Provide telephone assistance (police, fire, aid) to residents if indicated to ensure safety.
  • Performs administrative tasks as assigned.
  • Handles all consumer information and clinic activities in a confidential manner in keeping with agency policies.
  • Keeps supervisors informed of daily activities and any potential problems in a timely manner.
  • Follows all of the agency's safety procedures.
  • Adhering to the policies and procedures of the agency.
  • Perform other duties assigned.
  • Understand recovery concepts in behavioral health.
  • Apply recovery concepts, as appropriate to my work at Sound.
  • Synthesize and demonstrate recovery concepts in my work at Sound.


Establishes and maintains positive, ethical, and professional working relationships with clinical team members, clients, clients' family, and outside organizations. Relates to a wide variety of people including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.


  • High school diploma or general education degree (GED) required. 
  • Minimum 2 years experience in human services or with special needs population required, if educational level is high school or GED.


  • Strong commitment to working with individuals with a mental illness/personal care need.
  • Excellent communication skills, both written and verbal.
  • Good problem-solving skills.
  • Willingness to be flexible and work varied hours.
  • Willingness to work as a team.
  • Ability to learn new tasks and skills quickly.
  • Ability to prioritize and manage multiple tasks effectively.
  • Ability to work independently and be a self-starter.
  • Ability to manage crisis effectively.


  • Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire. 
  • Must be willing to complete First Aid/CPR training.
  • Washington State driver's license and insurable driving record required.
  • Must successfully pass criminal background checks.


While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member frequently is required to stand and sit.  The team member is occasionally required to walk. The team member must frequently lift and/or move up to 10 pounds or more with assistance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.


The above position description has been reviewed by me. I understand my duties and responsibilities. I also understand that duties and responsibilities may change in order to meet the needs of the organization.

 Send letter of interest, resume  to: Recruitment@Sound.Health